ENVIRONMENTAL, SOCIAL, GOVERNANCE

We’re proud to announce that three of our Chatrium properties have been recognized for their sustainability efforts with the Green Leaf Certification. Chatrium Grand Bangkok has earned the 4 Green Leaf Certification, highlighting the hotel’s strong dedication to eco-friendly practices and sustainable operations. The Green Leaf Foundation granted these honors in recognition of our energy-saving efforts, waste reduction, and commitment to creating greener guest experiences. Through our Think First, Think Earth campaign, we’re focused on plastic-free initiatives, eco-friendly products, responsible sourcing, and meaningful community engagement. These certifications reflect our ongoing mission to become a leading sustainable hotel brand in Bangkok and across Thailand. We’re truly grateful and more inspired than ever to keep making a difference, one stay at a time.

Smart Building Management for a Sustainable Future Aligned with the “Think First, Think Earth” commitment, Chatrium Hospitality is introducing intelligent Building Management Systems (BMS) across select properties. These systems allow for real-time monitoring and control of utilities, helping to optimise energy consumption, reduce greenhouse gas emissions and support preventive maintenance.By analysing data across lighting, air-conditioning and water systems, BMS technology ensures that energy is used only when necessary, maximising operational efficiency while minimising environmental impact. This innovation is a key part of Chatrium’s long-term strategy to embed sustainability into every layer of hotel operations, delivering responsible luxury without compromise.

Our saltwater pools offer a cleaner, more natural swimming experience while reducing the need for harsh chemicals. By using salt instead of traditional chlorine, we create a gentler environment for both skin and the planet.Saltwater systems require less chemical maintenance and produce fewer byproducts, supporting healthier air and water quality around the pool. This thoughtful choice reflects our Think First Think Earth philosophy, where guest wellbeing and environmental care go hand in hand. Swim in comfort. Swim with purpose.

As part of our “Think First, Think Earth” initiative, four Chatrium properties in Bangkok have now switched to 100% LED lighting throughout all guest rooms, public areas and back-of-house spaces: Chatrium Grand Bangkok LED bulbs use up to 80% less energy and last significantly longer than traditional lighting, helping us reduce emissions, lower waste and conserve resources.From the grandeur of Chatrium Grand to the urban calm of Maitria Hotel, LED lighting enhances every space with comfort, clarity and care. Guests enjoy a seamless experience, while we quietly reduce our environmental impact.This is one of many ESG initiatives we’ve embraced to bring sustainable luxury to life — one bright idea at a time.

We proudly offer electric vehicle (EV) charging stations for our guests' convenience. Power up your EV while relaxing and recharging. Chatrium Hospitality has the 'Think First, Think Earth' program as part of our sustainability commitment. Stay with us and use our EV charging stations. You are supporting environ- mentally beneficial measures that will help protect our world for future generations.

We are proud to showcase our partnership with SCGC through the inspiring “Wake Up Waste” initiative, an ongoing effort to bring real and responsible change to the way we manage resources and reduce environmental impact. Together, we embrace practical solutions that support a more sustainable future, with every action reflecting our belief in thoughtful and collaborative progress.

Cleanliness is essential, but how we achieve it matters just as much. Across our kitchens, housekeeping and laundry operations, we use Ecolab chemical solutions that prioritise safety, efficiency and environmental care. Formulated for high performance, these products help reduce water and energy use while maintaining hygiene excellence. Ecolab’s smart packaging design further supports sustainability goals through concentrated formulas, reduced plastic use and improved recyclability. This commitment to cleaner operations reflects our Think First Think Earth philosophy, where every product, process and package is chosen with purpose.

From welcome notes to in-room guides, the printed materials guests see and touch are created with intention. Using recycled paper for all guest-facing collaterals helps reduce environmental impact while maintaining the elegance and clarity our guests expect.This simple choice supports sustainable resource use, reduces waste and reflects our commitment to thoughtful hospitality. Each piece is carefully crafted to align with our Think First Think Earth philosophy, where even printed communication becomes a part of our environmental journey.Sustainability is not just in what we say. It is in how we choose to say it.

At Chatrium Grand Bangkok, every property features an intelligent Guest Room Management System that blends comfort, efficiency and automation. This system integrates advanced HVAC and lighting control with real-time sensor technology to ensure a consistently pleasant environment for our guests while promoting energy conservation.

Each guest room includes

PIR Motion Sensors
These detect human presence by comparing temperature differences between moving guests and the ambient space. When motion is detected, the lighting and air-conditioning systems are activated or maintained to deliver a welcoming atmosphere.

Magnetic Door Sensors
These monitor whether the guest room door is open or closed. When the door is opened and then closed, the system responds by activating Welcome Mode. Lighting turns on and the air-conditioning is restored to guest-friendly settings.

System Functionality
Unoccupied Mode
When no motion is detected for more than ten minutes, the system enters an energy-saving state. Lights are turned off and the air-conditioning is adjusted to a higher temperature with reduced fan speed to conserve energy.

Occupied Mode
When a guest enters and closes the door, the system activates lighting and sets the air-conditioning to a comfortable temperature. Any motion or interaction with in-room switches or the thermostat resets the internal timer to ensure continuous comfort. If the room remains inactive for ten minutes, the system returns to energy-saving settings but will immediately resume full function when movement is detected again.

This intelligent automation is part of our commitment to gracious living and mindful hospitality, providing a refined experience that is both comfortable and sustainable.

At Chatrium Grand Bangkok, innovation meets responsibility. With the introduction of Aiello, our in-room voice AI assistant, we are reimagining luxury to be not only seamless and personalised, but also environmentally conscious.Aiello allows guests to control room settings, request services and access hotel information — all hands-free and paperless. By reducing the need for printed materials and minimising unnecessary energy use, this smart assistant helps us lower our carbon footprint while enhancing guest comfort.From turning off lights with a simple voice command to requesting amenities without a phone call, Aiello supports more efficient operations and a quieter, greener stay.

Sustainability is reflected in every detail including the key to your room. The hotel has introduced wooden keycards, crafted from responsibly sourced materials, as a stylish and eco-conscious alternative to traditional plastic cards. This small yet meaningful change supports the hotel’s commitment to reducing single-use plastics while maintaining the warm, elegant guest experience Chatrium is known for. Each wooden keycard is not only functional but also symbolic of a larger mission to build a greener future, one thoughtful choice at a time.

From cotton buds to shower gel, every bathroom amenity is selected with both comfort and responsibility in mind. Our dry and wet amenities are made using biodegradable packaging and responsibly sourced materials to reduce waste without compromising quality.Whether it is a softly wrapped comb or a carefully dispensed shampoo, each item reflects our Think First Think Earth philosophy. By choosing more sustainable alternatives, we lower our environmental footprint while maintaining the elevated experience our guests deserve.Even the smallest essentials can leave a lasting impression when guided by purpose.

Every item we offer carries intention, including the laundry bags placed in our rooms. Made from recycled paper, these bags help reduce reliance on virgin materials and support a circular approach to resource use.Durable, functional and eco conscious, our recycled paper laundry bags are part of our ongoing effort to minimise waste and champion sustainable alternatives. This small but meaningful choice reflects our Think First Think Earth philosophy, where each detail is designed with care for the planet and future generations.Sustainability is not just seen. It is felt in the everyday.

Sustainability begins from the ground up. At Chatrium Hospitality, even the slippers we offer are chosen with care for both our guests and the planet. That is why we provide natural rubber slippers made from responsibly sourced biodegradable materials. Elegant, comfortable and plastic free, our slippers are crafted to reduce environmental harm while enhancing your stay. Unlike synthetic alternatives, natural rubber breaks down over time, helping to divert waste from landfills and reduce our carbon footprint. It is a thoughtful amenity that reflects our Think First Think Earth commitment, where every step no matter how small is a step toward sustainable luxury. When you walk with us, you walk lighter on the planet.

Sustainability is woven into every aspect of the guest experience, including the pen placed thoughtfully in each room. Made from recycled paper, this simple writing tool helps reduce waste and supports responsible use of natural resources.By using pens crafted from recycled materials, we minimise our environmental footprint while offering a functional and eco-friendly amenity. It is a conscious choice that reflects our Think First Think Earth philosophy, reminding us that meaningful change begins with everyday actions.Each word written is a quiet step toward a more sustainable future.

We are proud to offer Nordaq drinking water as part of our commitment to sustainable hospitality. Served in refillable glass bottles, Nordaq is filtered and purified on-site to the highest standards, eliminating the need for single-use plastic bottles.This innovative water solution helps reduce transport emissions, minimise packaging waste and preserve the natural minerals that enhance flavour. It is a conscious choice that supports our Think First Think Earth philosophy while delivering a crisp, refreshing experience to every guest.

Every element of the in-room experience is chosen with care, including the TWG tea sachets presented for your enjoyment. Made from delicate, hand-sewn silk, each sachet reflects a blend of timeless elegance and thoughtful sourcing.TWG selects its silk materials responsibly, ensuring that both quality and environmental consideration remain at the heart of each cup. This refined detail supports our Think First Think Earth philosophy, where even the quiet ritual of tea is part of a more mindful and sustainable stay

At Chatrium, we offer 100 percent compostable straws as part of our commitment to reducing single use plastic and promoting sustainable alternatives. Made from plant based materials, these straws naturally break down under proper composting conditions, making them safer for the environment. This small yet meaningful switch supports our Think First Think Earth philosophy, where even the simplest details are chosen with care for both people and the planet.

Every detail matters, even the ones you take with you. That’s why Chatrium Hospitality has replaced single-use plastic cutlery and stirrers with sustainably sourced wooden alternatives for all takeaway orders.Elegant, biodegradable and plastic free, our wooden cutlery and stirrers help reduce landfill waste and support a more circular economy. It’s a simple switch with meaningful impact, aligned with our “Think First, Think Earth” philosophy and our commitment to responsible hospitality.Whether you’re enjoying your meal in room, at the office or on the go, you can feel good knowing your takeaway choice supports a cleaner, greener future.

Our approach to dining is guided by a deep respect for people and the planet. That is why we choose ingredients from trusted local suppliers who share our values of quality, sustainability and care.Sourcing locally allows us to serve seasonal produce at its freshest while reducing transport emissions and supporting regional farmers and artisans. It is a choice that nourishes our guests and uplifts nearby communities.Rooted in our Think First Think Earth philosophy, every dish tells a story of connection, responsibility and authentic taste.

At Chatrium Hospitality, we believe every cup of coffee or tea should reflect care for both people and the planet. That is why we proudly serve selections from JDE, a global leader in sustainable beverage solutions. From responsible sourcing to eco conscious packaging, JDE supports traceable supply chains and farming communities around the world. Many blends are Rainforest Alliance certified, helping to protect ecosystems and improve local livelihoods. Aligned with our Think First Think Earth philosophy, this partnership allows us to offer premium coffee and tea that guests can enjoy with purpose. Good taste begins with thoughtful choices. And every sip moves us forward.

What begins as a fresh cup of coffee continues as nourishment for the earth. At Chatrium Hospitality, used coffee grounds are collected and repurposed as natural fertiliser for our gardens and green spaces.Rich in nutrients and free from harmful chemicals, coffee grounds help improve soil health, retain moisture and support plant growth. This simple yet effective practice reduces organic waste and reflects our Think First Think Earth philosophy.Every brew has a second life, helping our landscapes thrive while closing the loop on daily sustainability.

At Chatrium Grand Bangkok, our laundry operations use low temperature washing methods to reduce energy consumption and environmental impact without compromising cleanliness or fabric care.By washing at lower temperatures, we significantly reduce electricity, water and gas usage. This practice also helps lower greenhouse gas emissions and contributes to the reduction of our overall carbon footprint.Aligned with our Think First Think Earth philosophy, every load of laundry becomes part of a more efficient and responsible approach to hospitality. Clean is not only about appearance. It is about thoughtful action behind the scenes.

Chatrium Grand Bangkok embraced green living through our Sprout to Supper green activity, an initiative designed to connect our team with nature while fostering environmental awareness and collaboration.By planting and tending edible greens, our staff members take part in a meaningful act that promotes sustainability, teamwork and pride in eco conscious hospitality. These small efforts create lasting impact and reflect our Think First Think Earth philosophy in a living and growing way.It is a simple gesture that sends a powerful message about our shared commitment to the environment.

To celebrate Earth Day, Chatrium Grand Bangkok hosted a creative workshop where team members transformed used Yakult bottles into charming flower vases. This hands on activity turned everyday waste into simple beauty, encouraging a fresh perspective on reuse and design.By repurposing discarded items, we not only reduce waste but also bring life and personality to our shared spaces. These upcycled vases now brighten workstations throughout the hotel, serving as a daily reminder that sustainability can begin with small, thoughtful acts.Rooted in our Think First Think Earth philosophy, the workshop reflects our belief that creativity and conservation can go hand in hand.

Chatrium Grand Bangkok extended heartfelt support to the residents of Baan Bang Khae Home for the Elderly through a special community visit. The team donated essential daily supplies and spent meaningful time engaging in activities and conversations with the elderly.This initiative provided more than physical support. It offered kindness, companionship and emotional connection to those who have given so much in their lifetime. Laughter, shared stories and gentle gestures made the day brighter for everyone involved.Guided by our Think First Think Earth philosophy, we believe true hospitality goes beyond the guest experience. It lives in how we care for our communities and respect every generation.

Chatrium Grand Bangkok organised a garage sale featuring second hand clothing items left behind by guests. Rather than letting these forgotten pieces go to waste, we offered them to our team members at affordable prices to raise funds for charity.This initiative reflects our commitment to circular thinking and community support. Every item sold reduces textile waste and turns what was once overlooked into something that brings value again.All proceeds from the sale go toward charitable efforts, reinforcing our Think First Think Earth philosophy where sustainability and social care come together with purpose.

Reflecting on our 'Local Cleaning Activity—Temple Cleaning' at Wat Pathum Wanaram, this meaningful event allowed us to come together as a team and contribute to the upkeep of our cherished local temple. We fostered a spirit of giving and caring within our community by cleaning and beautifying the temple grounds. It was an excellent opportunity to give back, strengthen our bonds, and make a positive impact.